GUWAHATI: A family was allegedly attacked by the employees of a Guwahati-based restaurant, Da Vue, on Sunday night, June 2. The incident took place at around 9 PM at Da Vue, a rooftop restaurant located at the premise of Hotel Shoolin Grand in Rukminigaon area of the city.
Allegedly, the family was served food around two hours after the placement of order. When they complained about the same to the concerned restaurant authority, the situation got worse as the waiters started a fight with the customers.
The entire incident was caught on CCTV cameras where the hotel staff can be seen attacking the guests, including women. In a video circulating on social media, waiters of the restaurant are also seen throwing articles like chairs at the family.
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On being informed, the police reached the spot and brought the situation under control.
Later, a case (1633/19) was registered at Dispur police station against Da Vue restaurant and the police is currently investigating the matter.
While most media houses are reporting that the incident happened at Hotel Shoolin Grand, the owner of the hotel Manoj Kalita, speaking to G Plus said, "Da Vue rooftop restaurant has no affiliation with Kalita Spectrum apart from being located in the same premise."
Soon after the incident was reported by Guwahati-based media houses, the citizens came down heavily on the restaurant and criticisms for the waiters’ behaviour started flowing.
“No matter what the reason was and who misbehaved first, physical attacks by a hotel’s management on customers are not acceptable. If the customer was at fault, the hotel management could have approached the police. The customer went to the hotel seeking service in exchange of payment. So, the service provider’s responsibility is much more than that of the customer. Police should take action immediately,” said Nazrul Islam, a resident of the city.
In the same vein, another resident Anand Raj Sahani said, “Such foolish and uneducated people should never be employed since they know nothing about hospitality.”
People from different walks of life also took to social media platforms like Facebook and Instagram to share their personal experiences of visiting the restaurant.
“Almost two months ago, I confronted a similar situation at Da Vue. The waiters there are rude and without manners. They don’t know how to talk to the customers. When I went there, instead of serving us, the waiters refused to take our orders stating that they were short of cooks,” expressed Mohit Jain.
Similarly, another resident under condition of anonymity said, “I visited this rooftop restaurant a year ago to celebrate my sister’s birthday. Not only was the service bad, they also served stale food. When we complained about the food to the waiter, he started behaving rudely with us instead of replacing the order. Since then, we’ve never been there.”
