GUWAHATI: To improve onboard services and redress passengers’ grievances, Northeast Frontier Railway (NFR) has introduced 'Train Captain' in premium trains from 21st June, 2018.
The Train Captain, who will be overall in-charge of the train, will be responsible for ensuring all amenities provided by railways to the passenger, like cleanliness of coaches and toilets, availability of water, working of electrical fittings like lights, fan charging points etc.
Railway board has decided to introduce the concept of a single person as leader i.e. 'Train Captain', who will be responsible for coordinating with all onboard teams dealing with housekeeping, catering, electrical, mechanical, RPF/GRP squad during the complete journey of the train.
The Train Captain will be provided with a badge and all onboard personnel from either railways or outsourced agencies will have to report to him.
Babul Dey of Tinsukia Division created history when he stepped into Dibrugarh – Guwahati - New Delhi Rajdhani Express (12423) as the first Train Captain of N.F. Railway.