GUWAHATI: Uber Auto has switched to a cash-only model for commuters across India, countering the growing trend of subscription-based platforms for auto drivers. The move has been implemented to maintain competitiveness in the industry, according to reports.
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Uber Auto was the company’s most widely used service in 2024. Ride-hailing platforms like Rapido already follow a subscription model, charging auto drivers approximately ₹19 per day for platform access. Uber's decision to stop processing digital payments reflects an industrial shift.
The company’s updated terms and conditions state that app fares are only suggested, and drivers and passengers may negotiate a different fare. "All payments must be made directly to the driver partner, as Uber does not charge any commission or process or track payments," the new terms clarify.
Uber further emphasised that it operates solely as a technology platform, connecting commuters with independent driver partners without providing transportation services. As part of the change, Uber balances (credits) will no longer be applicable for Auto rides.
However, the company has not yet disclosed whether it will introduce a subscription fee for auto drivers in India.
