Troubled by continual network congestion, Aircel customers in Guwahati are facing a tough time and have begun porting their numbers to other telecom companies; leading to a rise in network congestion as there are less towers in the city.
After Aircel customers have started porting out their phone numbers to other networks, mobile phone customers are facing huge network congestion in Guwahati.
A Vodafone customer said, “While calling any number we have to dial twice or thrice to get connected, there is an unprecedented congestion in the network.”
Similarly other cellular customers are also complaining about network congestion.
After Reliance Communication terminated its services, two lakh customers in Guwahati shifted to different networks. Now five lakh Aircel customers have been stranded with no networks, hence all of them are gradually shifting to different networks.
Similarly BSNL sources claim that even they are receiving customers in huge numbers from Aircel.
The customer base of these telecom players may be increasing but are the number of towers too increasing in Guwahati?
A source in a telecom company talking to G Plus said, “There is no place to erect new towers in Guwahati.” He said that people have a notion that because of the radiation of the tower people’s health gets affected and it also has an adverse impact on trees and plants.
One tower has a capacity of 4TRX, which is able to provide uninterrupted services to around 60 customers when they are simultaneously talking over the phone. If the number exceeds then there is a problem in the call traffic leading to a congestion which ultimately results in call drops and slow data speed. The source informed that the company from time to time increases the capacity of the tower by upgrading the software, and converts the capacity to 8TRX. But, around 150 towers of the same company remain with the capacity of 4TRX.
Another telecom company source claimed that the towers are getting optimised but the process has just started. “After all the towers are optimised there will be uninterrupted services,” he claimed.
