GUWAHATI: Indian Oil released a clarification about the availability of home delivery options from the Indian Oil LPG Distributorships and availability of LPG in the market.
Further, the corporation has been stressing on the need for all its customers to book cylinders from home by using various options like IVRS, Whatsapp, IndianOil ONE app etc.
Once booking has been done, customers are requested to stay at home and the cylinders will be delivered at their doorstep.
However, it has been observed that many customers are crowding LPG distributorships for LPG refills out of panic or based on many rumors.
Many customers are even demanding LPG refills without bookings and are coming down to collect the cylinders from the godown. Many instances have been observed where the public are intercepting/ blocking the LPG delivery vehicles enroute to home delivery and demanding for refills without any valid bookings.
It is to be mentioned that this is creating a problem in systematic and timely home delivery of the refills.
The matter has already been brought to the notice of the District Authorities and help for the same has been sought by Indian Oil wherever required.
On the rumors that the supply of LPG refills from Indian Oil to distributors, Indian Oil clarifies that LPG demand across north east is fulfilled, Indian Oil has augmented its supply chain logistics and has also started 24 x 7 operations of two major locations in the region i.e. North Guwahati Bottling Plant and Silchar Bottling Plant.
For any complaints on LPG safety can be lodged via the toll free No. 1906. Complaints can also be lodged through www.iocl.com, toll free No. 1800-2333-555, the IndianOil One app, IndianOilfacebook page and our twitter handles i.e. @IndianOilcl and @IOCL_Assam.
