GUWAHATI: The National Highway Authority of India (NHAI) announced that it will deactivate or blacklist FASTags with incomplete Know Your Customer (KYC) after January 31, even if they have a valid balance.
According to the NHAI, the step is being taken to further streamline and authenticate the new and improved toll collection system across India.
To check FASTag status online:
• Visit the website - fastag.ihmcl.com
• Click on ‘Login’ and provide mobile number and password details
• An OTP will be generated and sent as a text message. Add the OTP and login
• Click on the ‘My Profile’ tab and select the KYC status option
To update your FASTag KYC online:
• Visit the website - fastag.ihmcl.com
• Click on the ‘My Profile’ section and open the ‘KYC’ tab
• Add in the required details, including your identity and address proof documents
• Upload a passport-size photo
• Click on ‘confirm the declaration’ then click ‘submit’
• The KYC process will take a maximum of seven working days to be updated
Apart from this, FASTag users have the provision of reaching out to the nearest toll plazas or toll-free customer care numbers of their respective issuer banks in case they have any confusion regarding the KYC updates.
According to the RBI guidelines, the FASTag KYC update requires - Registration certificate of the vehicle, Identity proof and address proof (Passport/Voter's ID/Aadhar Card/Driving license/PAN card/NREGA Job card), and a passport-size photograph.