A city resident filed an online complaint on Wednesday after allegedly finding worms inside a biscuit packet.
Rahul Jha, a resident of ABC, GS Road, said that he had bought several packets of biscuits from Big Bazaar in bulk on March 10. However, when he opened the packaging of one of the packets, Britannia’s ‘Good Day’, he found worms crawling over the biscuits.
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The manufacturing date as printed on the packet was 9th February 2018 and the expiry date was mentioned as five months from packaging. The biscuit packet was worth Rs 10.
“Today when some guests came to our house, I opened the last remaining packet of biscuits from the batch we had bought on March 10. But to my horror, I found worms in every single biscuit inside the packet,” said Jha, who is a businessman.
He then filed an online case with the central ministry of consumer affairs, food and public distribution. The department has launched a portal as an Integrated Grievance Redress Mechanism (INGRAM) which aims to bring every stakeholder such as the consumer, central and state government agencies, private companies and regulators on the same platform.
Jha said that the company should be more careful especially with food items which, if consumed, can hamper the health of buyers.
He also uploaded a video on Facebook which showed worms on the biscuits. The video drew flak from Guwahati residents against the manufacturers as well as the sellers.
After the video was uploaded, officials from Britannia contacted Jha and he was told that a representative will call him from the company to discuss the matter.
