GUWAHATI: An era in the Indian skies will come to an end on Monday, November 11 after Vistara, the full-service airline, bids adieu before merging with Air India. The merger is a consequence of the Tata Group’s move to streamline its airline business; Air India will now become the country’s sole full-service carrier.
ALSO READ: Justice Sanjiv Khanna Sworn In As 51st Chief Justice Of India
Vistara had begun its journey as joint venture between Tata Group and Singapore Airlines, but will now be part of a consolidated Air India entity; Singapore Airlines will retain a 25.1% stake.
Amid concerns that the merger could impact service standards, the Tatas have assured that Vistara's in-flight experience will remain unchanged. Known for its high ratings in food, service, and cabin quality, Vistara has built a loyal customer base.
Vistara was born in 2015 after the Indian government, under the UPA administration, allowed foreign airlines to acquire up to 49% in domestic airlines. This policy change led to partnerships such as Jet Airways with Etihad and the formation of new players, including Vistara and AirAsia India. Tata Group held a 51% stake in Vistara, while Singapore Airlines owned the remaining 49%.
Over 115,000 passengers who hold Vistara tickets for flights scheduled after today will now be flying under the Air India name. Although the carrier’s branding will change, the group assures that the overall service and onboard experience will be largely unchanged.
To aid passengers during this transition, Vistara has set up help desks at airports. Passengers can get information about their flights, check-in procedures, and other services. At international airports, there will be new signage to guide passengers to the correct check-in areas for Air India. The Vistara customer contact centre will also now route calls to Air India’s representatives to help travellers with any inquiries.