GUWAHATI: It seems the Beltola Post Office is hit by a manpower crunch. The customers and account holders of the post office are facing delays in their financial proceedings at the post office.
As per the regular customers, the post office has been lacking in manpower for more than two years. Customers have alleged that their complaints have fallen on deaf ears.
“I am having my worst experience with Beltola Post Office. For the past one-and-a-half years, I am not receiving any posts sent to me. If I go to enquire they keep on delaying the work.
Sometimes they would tell me to come the next day, and when I go back, I have to wait for at least 3 hours to receive my posts. It has become a regular affair now,” Chandra Kalita, a resident of Beltola complained.
While it has been a concern among citizens that parcels meant for door-step delivery by respective post offices are not being delivered, citizens are also of the view that whenever one goes to the post office to receive the delivery, officials don’t respond to the queries.
“I have three savings accounts with the Beltola post office. I frequently have to go to deposit or withdraw money. For long hours I have to wait in the queue and the officials don’t behave properly with the customers. The system of delivering posts is at its worst. I have completely lost trust on the Indian postal system. I have lost many posts meant to be delivered to me.
It has been a long time that I have seen a postman at my door step leave alone a post being delivered to me. In multiple instances, when I went to the post office with queries related to my posts they never answer in affirmative,” Dhaneswar Das, a resident of Basistha said.
G Plus tried to get in touch with the head postmaster of the Beltola Post Office but to no avail. He has reportedly been out of station and this is a frequent occurrence according to the customers of the post office.
“If we try to contact the head postmaster with complaints, we are told by the post office authorities that he is out of station. He frequently remains out of station bunking official work,” lamented another resident of Beltola.
