GUWAHATI: The District Consumer Disputes Redressal Commission in Bengaluru has directed Dilmil Matrimony, a matchmaking website, to pay ₹60,000 to a man after it failed to fulfil its promise of finding a bride for his son.
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The ruling was made by Commission President Ramachandra MS along with members Nandini H Kumbhar and Savitha Airani. Highlighting that it failed to provide even a single match, the court found Dilmil Matrimony deficient in its service, criticising its tendency to advertise "honest matchmaking services" and promising to fulfil client preferences.
The case began when Vijaya Kumar approached Dilmil Matrimony’s office on March 17, 2024, and paid ₹30,000 for a service package, expecting the platform to find a suitable match for his son within 45 days. However, despite multiple follow-ups and visits, the company failed to offer any potential matches. When Kumar sought assistance, Dilmil Matrimony allegedly responded unhelpfully and used inappropriate language, further denying his request for a refund.
Following the lack of response to a legal notice sent on May 9, Kumar went ahead and filed a complaint with the consumer forum. The Commission proceeded with the case in the absence of Dilmil Matrimony, whose representatives failed to appear for hearings despite being served notice.
The Commission ruled that Dilmil Matrimony’s failure to deliver the promised services amounted to a deficiency in service and unfair trade practice, resulting in a breach of consumer trust.
Consequently, it directed the website to refund ₹30,000 along with interest and ordered additional compensation for Kumar: ₹20,000 for inconvenience, ₹5,000 for mental agony, and ₹5,000 to cover litigation costs. The total compensation, therefore, amounts to ₹60,000.