GUWAHATI: In a unique and unconventional approach to recover their money from Edtech giant Byju’s, a family has taken matters into their own hands by removing a TV installed in the company's office, as per reports.
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According to reports, the family faced challenges obtaining a refund for an unused tablet and learning program, prompting this extraordinary response.
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As per media reports, the incident unfolded after the family initiated a refund request within the stipulated time frame but encountered obstacles in the process.
Despite weeks of attempting to reach a resolution through conventional channels, the family found no success.
Frustrated with the situation, they resorted to a visit to Byju’s office, where they dismantled a TV and took it away as a form of protest, as per reports.
During the act, the family was heard saying, “Take it when you pay the refund,” addressing the office staff.
This incident has sparked discussions surrounding customer service practices within the edtech industry and the inherent challenges faced by users in navigating refund processes.
Furthermore, it has raised questions about the legality and appropriateness of the family’s approach in seeking reimbursement.
A video documenting this unusual protest was posted on Instagram, gaining significant attention with almost 3 million views on Instagram.
The comments on the video range from humorous to serious, reflecting a mix of public opinions.
Users on Instagram shared various perspectives, with some making light of the situation, while others expressed concerns about the family's chosen course of action.