ASTC app-based Taxi fails to resolve issues, disappointing both drivers and commuters despite its initial promise of convenience
The landscape of transportation is rapidly evolving with the advent of mobile technology. On-demand taxi apps like Uber, Ola, and the Assam State Transport Corporation (ASTC) aimed to simplify the process of booking a cab, promising convenience for both drivers and commuters. However, the reality seems to be quite different, as ASTC's cab service has failed to address the grievances of both drivers and passengers.
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On November 20, 2023, the Assam State Transport Corporation (ASTC) introduced its much-anticipated city cab service in Guwahati. This new venture aimed to modernize transportation by offering customers the convenience of digital payments through Unified Payments Interface (UPI).
With the promise of affordable fares and no cancellation fees, the 'ASTC City Cab' app was poised to revolutionise commuting in the state.
Assam Transport Minister Parimal Suklabaidya proudly unveiled the service, touting its efficiency, convenience, and affordability. Many believed that this initiative would transform the way people traveled within the state, offering a competitive alternative to existing transportation options.
However, despite the promising start, the ASTC cab service soon encountered several roadblocks that hindered its success. Commuters, initially excited about the prospect of hassle-free travel, soon found themselves facing unexpected challenges and disappointments.
One of the primary concerns raised by commuters was the discrepancy between the initially advertised fares and the actual charges incurred during their rides.
Talking to GPlus, Sarita Devi, a taxi passenger said, "I booked a ride from Uzanbazar to Beltola using the ASTC city cab service, but when I reached my destination, the fare was higher than what was shown initially. I felt disappointed with the inconsistency."
Talking to GPlus, another passenger, who chose to remain anonymous said, "I had a similar experience. I was quoted ₹224 for a trip from Paltan Bazar to Gorchuk, but the driver demanded ₹345 when we arrived at the destination. It was frustrating to encounter such unexpected charges."
At the time of its launch, ASTC promised competitive fares and zero trip cancellations. However, commuters were disappointed to discover the unexpectedly high pricing structure, prompting many to voice their concerns on social media platforms.
The failure of the ASTC cab service to address these issues promptly has led to growing frustration among both drivers and commuters. Many drivers have opted to boycott the service altogether, seeking alternative means of livelihood. Meanwhile, commuters, once hopeful for a reliable and affordable transportation option, now find themselves disillusioned and wary of using the ASTC cab service
Talking to GPlus, ASTC city cab driver explained to GPlus the reasons for their dissatisfaction with the service. "We are boycotting ASTC cab services because they misled us with promises of implementing a social security code, which they have failed to do. Why should we choose ASTC when private apps offer better conditions?"
Similarly, another driver talking to GPlus said, "The fluctuating prices of fuel and the heavy GST charges are making it difficult for us to sustain our livelihoods. It's becoming increasingly challenging to cover our expenses and make a decent income."
Talking to GPlus, Dhrubaraj Axom, a senior official from the All Assam Cab Owners Association, shed light on the broken promises made by ASTC. "ASTC committed to charging us a commission of just ₹12.50 and vowed not to levy any commission on par with Ola and Uber under the 'No Profit, No Loss' principle. However, they reneged on this agreement, leading us to boycott their services. Additionally, they failed to implement a social security code for our workers, compelling many drivers to seek alternatives."
A senior ASTC official talking to GPlus said, "We are actively addressing the issues encountered by both drivers and commuters. It will require some time to analyze and rectify these concerns, which currently top our agenda. We plan to explore new business models once the model code of conduct is lifted."